SEASONAL
CUSTOMER SERVICE

Full Job Description:

Off The Trail Vacation Rentals and Campground is looking for a highly organized candidate with excellent people skills. This candidate has a passion for giving outstanding customer service and can always greet people with a smile throwing out the red carpet for our lodging and campground guests. The ideal candidate will have an eye for detail and the ability to learn and manage reservation systems. A flexible schedule and the ability to work evenings and weekends is a requirement.

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The best Customer Service Clerks have tremendous patience when dealing with guests by addressing their needs and questions with courteous enthusiasm.

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Key Duties & Responsibilities:

• Greeting guests upon arrival and making them feel welcomed

• Administering check-ins and check-outs

• Completing all aspects of the check-in procedure for every guest, paying attention to every detail

• Handling payments

• Answering phones with a pleasant voice

• Taking reservations on the phone

• Maintain the record of guests that have checked in and out

• Maintaining a clean and neat work environment

• Being a source of information for guests on matters of lodging and area attractions

• Accommodating general and unique requests

• Diffusing conflict or tense situations with guests

 

Skills & Qualifications:

• MUST BE ABLE TO WORK NIGHTS AND WEEKENDS.

• High school diploma or GED equivalent

• Excellent customer service skills

• Amazing interpersonal abilities

• Top-of-the-line organizational skills

• Ability to handle multiple tasks at once

• Amazing time management skills

• Incredibly detail oriented

 

Job Type: Part-time

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Pay: $12.00 - $15.00 per hour

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Expected hours: 32 – 40 per week

 

Benefits:

• Employee discount

• Flexible schedule

 

Schedule:

• Day shift

• Evening shift

• Every weekend

 

Work setting:

• In-person

• Resort